This assessment seeks to understand which on-campus support systems (Counseling and Psychological Services, Disability Support Services, and TitanMED) are used by students at California State University, Fullerton (CSUF) and how they may improve mental health, physical health, and academics. Services like these aim to improve student retention, health outcomes, and academic success. CSUF has a high rate of students who take longer to graduate than expected, and it is imperative that support systems be in place to assist students in their academic journey. Thirty-three students were recruited via convenience sampling to participate in a non-experimental survey study. The Qualtrics survey included questions measuring participant demographics, knowledge of on-campus support systems, use of these systems, and overall satisfaction of the systems. Many questions to assess satisfaction were on a Likert scale of 1-6 (Strongly agree to Strongly disagree) followed by open-ended text boxes for participants to expand upon their answers. Students find Counseling and Psychological Services helpful, but would appreciate more availability and online options to combat barriers to care. Some, however, noted they were under satisfied with the quality of providers. Those needing physical health or academic support services tended to not use TitanMED or Disability Support Services; yet, these services are deemed generally supportive by those who use them. Findings suggest that more publicity of services may be necessary due to the lack of awareness about how to access them on campus. CSUF and other universities may benefit from this information by altering their programs and/or increasing advertising.
Evaluating the Efficacy of and Satisfaction with On-Campus Student Support Systems at California State University, Fullerton
Category
Student Abstract Submission